Experiencing care is a very personal matter, which is why we all care so much about getting “good care”. At the Cancer Center, care is everything from the warm welcome at our front desks, to the latest cutting edge treatments and clinical trials, to all the supportive services offered through programs for patients and caregivers like Hopes, the Resource Room and Parenting at a Challenging Time. Care can be the tender touch of a phlebotomist inserting an IV, or the chat with your nurse at your bedside, or the phone call from your oncologist during his kid’s school play. In my view as hospital administrator, care is more than the sum of the parts and it’s our job to create an environment where the care magic can happen. That means going above and beyond the conventional standards to ensure that our providers, staff, facilities and programs are focused entirely on care and healing. Another aspect of care is being careful, which is our paramount concern given the complexity, toxicity, and expense of our treatments. To this end, we have special systems of care in our Cancer Center, such as multi-disciplinary clinics, where all of the cancer providers rally together with the patient in the driver’s seat to create a care plan. I like to say that people who work in a Cancer Center are hard-wired differently. I like to think that’s because we care . . . a lot.
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